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Home > Departments > Somerstat > Surveys > Service Experience
Welcome to the City of Somerville's Virtual Comment Box. Thank you for taking a few moments to let us know how we are doing! This quick survey asks you to rate your recent experience with or observation of city services and provide suggestions for improvements. Your comments will be kept anonymous when shared with department managers or staff, but you will have the option of providing your contact information to allow City managers to follow up with you on your experience or ideas for improvement. Please skip any questions that do not apply to your recent interaction with City services. Thank you for helping the City to serve you better! Date of Transaction: * Time of Day: : am pm Office or Location: * Transaction / City Service: * Approximate Wait Time: Approximate Duration of Transaction: Language used during the transaction (if other than English): Please rate your overall customer experience with the City of Somerville.: 1 - unacceptable 2 - needs improvement 3 - fair 4 - good 5 - exceeds expectations Please elaborate on your rating of the customer service you received.: Please rate the expertise of the person who assisted you.: 1 - unacceptable 2 - needs improvement 3 - fair 4 - good 5 - exceeds expectations Comments on expertise: Please rate the courteousness of the service.: 1 - unacceptable 2 - needs improvement 3 - fair 4 - good 5 - exceeds expectations Comments on courteousness : Please rate the clarity of communications about the city service, either in person, on signage or on the City website.: 1 - unacceptable 2 - needs improvement 3 - fair 4 - good 5 - exceeds expectations Comments on clarity: If you are identifying a need for improvement, do you believe the problem you experienced is a recurring one?: Yes No What do you think is causing the problem to recur?: Do you have any suggestions to improve this service?: Transaction Method If you were required to pay for the city service, would you have preferred to pay with a credit/debit card?: Yes No Not applicable Would you have preferred to complete your transaction or a portion of your transaction online?: Yes No Not applicable Do you have any additional comments or suggestions for the City?: Contact Info (Optional) Name: Address: Phone: Email: